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FAQ


 VEREL offers international shipments to URUGUAY and CHILE

Shipping Cost:

Shipping is fully subsidized in the City of Buenos Aires and part of the North Zone. Consult.

Shipping rules

Shipments are prepared and dispatched from Monday to Friday from 8 a.m. to 5 p.m.
Deliveries are made to the address (personal, work, etc.) declared in the order and it is necessary for it to be received by a person of legal age, with a DNI in hand ready to sign the acknowledgment of receipt.

Estimated delivery times

Buenos Aires City: 2 business days
Buenos Aires: 5-7 business days
Rest of the country: 7-10 business days.

URUGUAY and CHILE: 7-10 business days.

• In destinations with low accessibility and low population, the shipment may demand more than what is established.
• In purchases made on promotional dates, shipments can take up to 10 days more than the aforementioned.

 

Changes

To make a change it is necessary to communicate it via email to boutiqueverel@gmail.com indicating:
• Order number
• Date of purchase
• Delivery address
• Telephone contact
• Reason for change
• And model, color and size for which you want to change.
It must be shipped with plastic or paper wrapping or packaging. Once our deposit has confirmed that the article meets the requirements detailed below, the new requested article will be shipped.

Requirements for changes
a) New product, unused
b) Original labels
c) Verify with the printed invoice.

In the event that we do not have stock of the required item, the exchange for another product of equal value will be agreed. In the case of an exchange for an item of lower value, Verel will proceed to make the refund of the amount for the difference in the means of payment with which the purchase was made, once the exchange process has been completed. If, on the other hand, the change is made for an item with a value higher than the initial purchase, Verel will send a "payment button" so that the customer can pay the difference.
In the case of more than one change of the same order, the shipping cost will be paid by the customer.

Product return and refund:

Returns can be requested within 10 calendar days of receipt of the product, once this period has passed, the return will no longer be possible.
Returns bear the cost of original shipping.
Verel will refund the amount paid for the change of another product in the collection, having deducted the shipping costs (if applicable), within a period of 10 to 20 business days from the time the return is processed in our deposit, not having authority to monitor the time that the Banking Entity requires in making the money return effective.